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Michelle K. Maher

PROFESSIONAL SUMMARY
Upbeat, hardworking individual with strong experience in customer service. Motivated in teams or alone, and likes to be judged by the merits of her accomplishments. Well-rounded experience across all facets of web design and service, easily capable of handling various responsibilities. Eager to learn and accept new challenges.

TECHNICAL SKILLS

Programming and Mark up Languages

Actionscript, CSS, HTML, C++, WebCT

Software and Applications

Data Collection: Adobe Acrobat and Acrobat Distiller
Multimedia and Graphic Design: Adobe Creative Suite (Photoshop & Illustrator) Adobe Web Bundle (Flash, Dreamweaver, Fireworks, Freehand), Adobe Premiere Pro
Web Development: : E-Commerce Development, Accelerator, Store-Order Desktop Application (IBM SODA) / Actinic v7

Network Technology

Server networks, commercial printer peripherals, network wiring, wireless networks, routers, LAN/WAN, TCP/IP, remote access

AWARDS AND PUBLICATIONS

2006 Graphic Design USA’s American In-House Design Award for “Not Just Binders Anymore” Media Kit
- Award published in July, 2006 Graphic Design USA magazine
2006 Bronze Quill Award awarded by International Association of Business Communicators for Digital Media Kit

RELEVANT EXPERIENCE
Follett Higher Education Group, Oakbrook, IL (April 2007 – Current)
eFollett Coordinator – Backend Store Support

Coordinate efollett.com website online product marketing program working with GM, Stores, Vendors and IT Dept. Create, maintain and initiate change management for new store and existing site configurations, trains store personnel on site operations, communicates with stores and internal home office teams, conducts site checks and tracking, and supports 3rd party owners with web initiatives
Manage store level online catalog product assortment and selection
Tested and implemented SODA and Accelerator v6
Test and troubleshoot patches and resolve bookstore website technical problems via email or phone

UniKeep LLC, Marysville, OH (June 2005 -October 2006)
eCommerce/Marketing Assistant Web site development and management (http://www.unikeep.com)

Control all technical aspects of website, sales, performance, access, content, aesthetics and design. Plan, execute, edit, test, maintain and act as a primary industry resource for web solutions including front/back end development.
Apply knowledge of programming technique, design and relative computer Internet systems. Analyze traffic patterns, feasibility, online/offline design solutions, compatibility, technical support and customer service pertaining to the website/architecture.
Manage inventory and shopping cart information on website, as well as customer service email desk.
Assist marketing/promotions with collaboration of ideas, creativity, client and associate feedback pertaining to non-web related design works and presentations.
Worked closely with senior management to provide information for project management and communication.
Managed UniKeep Design Award Contest
Operated web contests to give away merchandise to market UniKeep products
Orchestrated a dynamic project to increase UniKeep’s image by working with Eric Rickabaugh of Rickabaugh Graphics, to set up a college template creation contest. In addition to contributions on the project, I created the computerized voting interface.

TELR (Technology Enhanced Leaning Research), Columbus, OH
Intern (January 2005 – June 2005)

Used Fireworks/Dreamweaver software to create course websites
Used WebCT to build and host websites
Used Adobe Premiere Pro to edit digital videos

THE MAKIO YEARBOOK (OSU Yearbook), Columbus, OH
Head Graphic Artist (March 2003 - June 2005)

BEST BUY Columbus, OH
Customer Specialist (October 2004 - September 2005

EDUCATION
THE OHIO STATE UNIVERSITY Columbus, OH
BA, Communication w/ spec. in Interactions of Communication Processes / Minor in Business, Major GPA: 3.77/4.00 June 2005
NACSE (National Association of Communications Systems Engineers) Certification
NANS (NACSE Associate Network Specialist) (May 2001)